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Returns & Replacements

All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc.

The following information will be needed in order to authorize and process your returns:

  1. Invoice Number
  2. Product Description/Product Code and Quantity
  3. Date of Purchase
  4. Reason for Return
  • Please mark the outside of returned boxes with the RA#
  • Packages without an RA# clearly marked will be refused
  • Customers are responsible for shipping charges for products being returned due to customer error or customer (end user) dissatisfaction
  • No COD returns will be accepted
  • COD refused orders that are returned to stock or reshipped (per customer/sales rep) will be charged a flat $20.00 restock/reship fee
  • All end user customer returns must be mailed in within 45 days from when customer receives RA#
  • A 10% restocking fee will be charged to all returns
  • Returned merchandise must not be marked in any manner and in resalable condition (other than damages or end user returns)
  • Closeout, discontinued or expired products may not be returned
  • No Cash Refunds given on returns